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Everything we are asked most often about ordering, delivery, storage and custom blends. Anything not answered here, ask us directly — we reply within a few hours, 10:00 to 19:00.
We are currently shipping within the city limits of Bangalore, but we are working towards shipping pan-India very soon.
Yes, you can track your order. Once your order is confirmed you will receive live updates from our mill and also the delivery status of your order.
We take 48–72 hrs to deliver your order from the time of payment confirmation. In case of any delays we will communicate the reason and timelines with you.
Our orders are always milled after order confirmation since we mill it just for you, so we don’t accept returns. However, in case you are not satisfied, you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will get back to you.
Please share a picture proof of your order within 48 hrs of delivery via email at info@mytruebatch.com or message us on +91 70193 30057 so we can solve your query instantly.
Yes, we mention the storage and shelf life instructions on the package. Freshly milled flour is always suggested to be consumed within 30–45 days from the date of milling.
Transfer to an airtight container after opening. Store away from moisture & sunlight.
Yes, you can create your own custom blend. It only takes a few minutes to create it once you know what you want — start on the Build your Blend page.
Of course — you can save and name your custom blend, which makes it easier for you to re-order next time. If this blend has suited your needs, you can also publish it to our millers’ community, in turn helping many others with your insights.
We accept debit/credit cards, UPI and net banking. We don’t offer Cash on Delivery at the moment.
Yes, we are FSSAI licensed.
We look forward to your collaboration — you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will get back to you.
Our packaging is eco-friendly because we use 100% compostable packaging for our primary layer. Once left in the soil it entirely decomposes within a stipulated time based on the climate conditions. Our secondary packaging is a cloth bag which can be reused.
In case of any concerns or queries, you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will work on responding to you at the earliest.
Message the mill and a person answers — no ticket number, no queue.