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Because every TrueBatch order is milled fresh, specifically for you, only after your order is confirmed, we are unable to accept returns or provide refunds for change of mind, taste preference, or similar reasons. As a made-to-order, perishable food product, once milling has begun the product cannot be resold or reused.
If you receive the wrong order, a damaged product, or a shortfall in quantity, we want to make it right. Please:
Once verified, we will resolve the issue on priority — through a replacement, store credit, or refund, at our discretion, depending on the nature of the issue.
Cancellations have their own policy — see the cancellation policy.
TrueBatch, No.16, 8th Cross, Telecom Layout, Jakkur Post, Bangalore — 560064 · info@mytruebatch.com or +91 70193 30057. Business hours 10:00–19:00, closed Sundays.